Training "The basic elements of the reference service, the quality of customer service, as well as ways to relieve stress in the workplace."

Participants will learn:

• How their behavior (the manner of speaking) affects the behavior of others;
• Solving the problem with more confidence and using tactics;
• How to develop effective communication skills;
• How to be maximum positive if the customer is too picky

Training program:

• Waiting for the client from you;
• Analysis of a person's state through voice rates (Practical training);
• How to cope with difficult situations (practical training);
• Restoring a stable situation (when critical) (practical training);
• Techniques for satisfying customer needs (Practical training);
• Conduct on procedural behavior (Practical training);
• How to deal with the conflict, the process of recovery (hands-on training);
• Rules of conduct with "long-term" clients (dissatisfied) (Practical training);
• Stress management (self-control) (Practical training);

Trainer:

Tabriz Hajiyev - has completed postgraduate courses in the International Academy of Lie Detection, a business coach, a lie detection specialist, the head of projects for facial coding systems "Operative Psychodiagnostics and FACS (facial action coding system)",

Tabriz Hajiyev is the author of the book "The Art of Man's Cognition in 60 Seconds".

He conducted seminars in such state institutions as the Ministry of Internal Affairs (MIA), the Ministry for Emergency Situations (MES).

The total amount of trainings for today is about 4000 hours and covers about 20 000 participants.